i::voz-NG Call Center Ed.

i::voz-NG Call Center Edition is a deployment of the solution totally conceived to be integrated with the Call Center PBX. Next, we list some of the main features of the system:

  • Multiple deployment architectures: Call Center PBX, Call Center Complement of i::voz-NG PBX Edition.
  • Hardware server certified over DELL and HP.
  • Effective interconnection through the ISDN/PRI/GSM/VoIP links.
  • Intelligent routing of outgoing/incoming calls.
  • Incoming IVR system.
  • Selection of outgoing DIDs.
  • Attention to multiple emission and reception platforms.
  • Real-time control of ACD queues.
  • Real-time supervision of the activity of ACD queues.
  • CTI Web for supervisor and agent.
  • Totally configurable schedules and calendars.
  • Local and remote IP terminals.
  • Voice mailboxes integrated with the user’s e-mail.
  • Outgoing/incoming FAX services.
  • Integrated with the Avantfax service.
  • Simple Web administration of all the system through i::voz Manager.
  • Flexible management of agents.
  • Flexible management of queues.
  • Definition of billing groups.
  • Call recording system in DID.
  • Flexible management of voiceovers.
  • Voiceover recording from the terminal itself.
  • Website of the user for the control of its extension.
  • Control of all the system through statistics based on Jasper Reports.
  • Management of the terminal park.
  • Autodeployment of terminals.
  • A support service adapted to the customer’s needs.
  • Monitoring of the switchboard based on Nagios.
  • Monitoring of services.
  • Web display of all the system records through phpLogCon.
  • Flexibility to extend the functionalities of the switchboard.
  • Integration of external services through Manager or Webservice.